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FAQ: helpful answers to frequently asked questions

365 days a year, around the clock.

You can find quick and clear information and answers about our roller shutter products here. Divided into “General”, “Architects” and “Specialist retailers”, they are thematically assigned to the different areas of interest.

If you are unable to find the information you need, please write to us at any time using the contact form.

General

Roller shutters have many advantages. They are the only sun protection product that comfortably dims incoming light and completely darkens the room when closed. Moreover, they offer excellent insulation from outside noise. So, there’s nothing to stop you from getting a good rest. Studies show that darkness and quiet are the most important prerequisites for healthy sleep.

What’s more, Regazzi roller shutters, thanks to their linear design, integrate perfectly into any building façade. By using sustainable raw materials such as high-quality aluminium and thanks to their durability and the energy savings they generate – in particular their excellent thermal insulation – they can contribute to resource-saving construction and renovation. You can find more advantages here.

Unlike other roller shutters, a stackable roller shutter can be installed directly in the niche without a box. It is therefore very compact and fits into even the smallest niches.

 

We specialise in the production of high-quality aluminium roller shutters, but we offer a range of variants with a genuine wood look that are reminiscent of real wood. Find out more here

Regazzi products are available in a variety of colours – including a real wood look. You can find an overview here.

We sell our products exclusively through selected specialist retailers. Please use our contact form for this purpose. We will send you a selection of retailers near you within 24 hours.

Visit one of our qualified specialist retailers near you and find out for yourself about our high-quality roller shutter solutions. Our local expert will be happy to advise you. Simply write to us using the contact form. We will send you a list of local retailers within 24 hours.

Please contact your Regazzi retailer from whom you purchased the Regazzi product if you have any questions, suggestions or complaints. They will be happy to provide you with advice and assistance and will contact us if necessary.

If you are not sure who your specialist retailer was, please contact us and we will help you.

Your Regazzi retailer is there for you. They will arrange an on-site appointment with you and then carry out the necessary repairs directly if possible. If you do not know a specialist retailer, please contact us using the contact form. We will contact you within 24 hours with a selection of specialist retailers in your area.

You can download all the latest brochures and factsheets with additional technical information on our products from our download area.

As our high-quality products are individually manufactured, it is unfortunately not possible to specify specific delivery times and prices. Do you wish to make a specific inquiry? Click here for the contact form.

You will receive individual advice from your qualified Regazzi retailer near you. If you do not know a specialist retailer, please contact us using the contact form. We will contact you within 24 hours with a selection of specialist retailers in your area.

Architects

We have summarised general information on the dimensions of the products in tabular form here:

Measurement table

For specific information, please refer to the technical product documentation, which you can access at any time in the download area. Please contact us for special dimensions. We will check the feasibility and then inform you immediately.

For individual advice, please contact us using the contact form. We look forward to working with you to find the right product for you.

You can find the tender documentation for our products here.

The CAD data in various formats and BIM files can be found here.

You can order samples in different formats here.

Yes, our product Regapak is Minergie certified. You can find more advantages of roller shutters here.

Specialist retailers

We have summarised general information on the dimensions of the products in tabular form here:

Measurement chart

For specific information, please refer to the technical product documentation, which you can access at any time in the download area. Please contact us for special dimensions. We will check the feasibility and then inform you immediately.

You can find the tender documentation for our products here.

Thank you for your interest. Please send us a message using the contact form. We will get in touch with you immediately for a meeting free of any obligation.

We have the right contact person for every need: if you have any questions about ordering, please contact the sales office. If you would like commercial advice or have questions about technology or complaints, we will be happy to refer you to the sales representative responsible for you.

Simply use our contact form. The sales representative responsible for you will get in touch with you as soon as possible to arrange a consultation.

Please note the following points when making deliveries: In the case of visibly damaged packaging, accept the goods only “subject to reservation”. Check the delivery immediately and report any damage within 5 working days. Please enclose documentation. The General Terms and Conditions (GTC) apply at the time of conclusion of the contract.

Please use our contact form. We will contact you immediately to inform you about the next steps.

Please contact us via the contact form. We will get back to you as soon as possible and discuss the next steps.

Get in touch with us using our contact form. We will get back to you as soon as possible to discuss the next steps in line with your needs.

As a Regazzi retailer, you can easily register here with your personal e-mail address. If you are not yet an authorised Regazzi retailer, but would like to become one, please contact us via our contact form.

In your personal MyRegazzi area, you will find everything you need to know about ordering advertising materials for your showroom.

Product brochures, technical documents, explanatory videos as well as illustrations and references to provide expert advice to your customers can be found in your personal MyRegazzi area or in our download area.

Log in to your MyRegazzi account. Under “Orders” you can view the status of your current orders and also view spare parts for previous orders and reorder if necessary.

Information on the setting of specific motors can be found under the following links:

  • Somfy mechanical
    LS 40
    LT 50

  • Somfy electronic
    Altus 40 RTS
    ILMO 2 40 WT
    OXIMO 50 RTS
    ALTUS 50 RTS
    OXIMO 50 WT

  • Somfy IO
    RS100 IO
    OXYMO 50 IO
  • Elero mechanical

  • Elero electronic

Instructions on how to calculate the package height of the stackable roller shutter can be found here.

Plial® 2024

You will receive the new Plial® on the delivery date promised in the order confirmation.

This will be possible for another 2 years, but depending on demand, we reserve the right to discontinue production before then.

The new bar has a cover width of 38 mm.

Most of the components have been redesigned to ensure optimum interaction between all individual parts:

  • the transport roller
  • the lateral bar gliders
  • the connecting hooks
  • the side bearings
  • the stacking containers
  • the piping in the guide rails

No, that is not possible. That's why the curtain of the old Plial® remains available as a spare part for a certain period of time. For example, in the event of damage to products that have just been installed.

Reduced packing height (hs), greater curtain stability, maximum construction width of 3000 mm, even lower noise development during movement.

Internally, we refer to the old Plial® as T35 and the new one as T38.

No, if you are already familiar with the old Plial®.

Just like the old one.

Just as much as the old one. The price list remains unchanged.

Just like for the old one. Please note that, as with all folding roller shutters, either the dimensions ht and hl or the dimensions ht and hs or the dimensions ht and hl must be specified. If only ht or only hl is specified in the order, a folding roller shutter cannot be configured correctly.

You will receive the new Plial® with the lower package height and will have no problems installing it in the shaft measured for the old Plial®. To fully exploit the potential of the new version, we recommend that you read the details in the technical documentation. The new Plial® can also be installed in lower recesses where the old Plial® would not have fitted. So don't miss out on the commercial opportunities this opens up. You can find the table with the new dimensions here.

No, absolutely not. We make no compromises in terms of robustness and quality. The aluminum band of the new Plial® is also 0.40 mm thick.

Yes.

Yes.

Yes.

Hangings and spare parts for the old Plial® can only be ordered as individual parts. It will no longer be possible to order the old Plial® as a configured product, as production will be switched to the new model.

The current price remains valid for 6 months.

Exclusively via PDF form and the note T35. The form is available here.

Yes.

Of course. This was a market requirement that we wanted to meet. For almost all clear heights (hl), the packing height (hs) will be lower. In exceptional cases, it will remain the same height at most.

From January 8, 2024, only orders for the new Plial® can be entered in myRegazzi. All forms and technical documents will also only be valid for the new Plial®.

No. You must complete the PDF form with the note T35. You can find the form here.

How can we help you?

Our team of experts provides our customers with professional and comprehensive advice. Do you have questions about us or our product that could not be answered in the FAQ? Or would you like comprehensive advice? Please do not hesitate to contact us, we will be happy to advise you.

 

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